The travel industry has been in the news a lot recently – for obvious reasons. So the idea of starting up in the business yourself might seem ill timed, to outsiders. In fact, according to those in the industry, things are definitely on the up and the service that an independent agency can offer is very appealing to a discerning public.
You won’t be able to compete with the big brands on price so it is all about what you can offer over and above that. This is where customer service is so important, what differentiates your business from others. Overall quality of service is a key aspect.
Videos below from GoNegosyo.net